Shipping and Delivery Policy
Domestic Shipping Information
Shipping Fees:
Shipping fees are automatically calculated when you place your order. The fee is dependent upon your preferred delivery method and the number of products ordered. Free shipping will be credited during checkout if applicable.
Domestic Shipping Methods:
We offer shipping through UPS, FedEx, and the US Postal Service. If you don’t see a particular shipping method available during checkout, it is because one of the items you are purchasing may have shipping restrictions. Please contact us prior to purchasing if you would like us to use your own personal or business UPS Account or FedEx Account.
Signature Requirements:
A signature may be required upon delivery for all orders over $200. This protects our customers from delivery errors by reducing the chances of an order being delivered to the wrong destination or even possibly stolen. A Signature is usually required for all orders shipping to an Apartment or Multi-Floor/Multi-Residence building so that the chances of theft are reduced. Please contact us if you would like to waive the Signature for your package prior to purchasing.
Non-Deliverable Shipments:
If an order is returned to us because of an incorrect address that was provided by the customer, the customer will be responsible to pay additional shipping fees to have the item re-shipped. Customers of non-deliverable shipments will be contacted via email so we can setup a new delivery date.
Forwarding Services:
We are unable to ship orders to forwarding services or freight forwarding carriers without prior authorization.
Shipping Address/Billing Address:
If your order is not being shipped to the billing address of the credit card that you use to purchase it, verbal verification of your order by phone may be required. This is reduce any possibility of fraud purchases due to lost or stolen credit cards. There will not be any coverage or reimbursement from us for lost orders, stolen shipments, or fraud orders.
Rush Delivery:
We offer all forms of Expedited Delivery such as UPS Three-Day, UPS Two-Day, UPS 1-Day, Postal Express, Postal Priority, International UPS Express, International Postal Express, and more. Rush Delivery is usually always an option for nearly every item and will always cost more than standard delivery methods. But not all items, such as Large Appliances and Large TVs, can be shipped via Rush Delivery because they are so big in size that they will not be shipped by UPS or FedEx. So if you require Rush Delivery for any Large Electronics or Large Appliances, please contact us in advance to check availability.
Domestic Standard Delivery Times:
USPS First Class: 7 to 10 Days (Estimated)
USPS Priority Mail: 1-4 business days (Estimated)
UPS Ground: 3-5 business days (Estimated)
Please allow additional time for orders being shipped outside of the United States.
What should I expect with a freight shipments?
Small items will be shipped directly to your door or porch by a regular courier such as FedEx, UPS. or U.S. Mail.
Large items are shipped via an independent freight carrier that we have specially chosen for your shipment.
For large item shipment details and delivery options, please read further.
Standard Delivery: This means "to-the-curb" delivery for large items shipped by freight carrier. The freight carrier will notify you in advance to arrange a date and time window for your delivery. Most large items will be transported strapped on a pallet. Note that Standard Delivery does not include any additional services provided by the freight carrier. The delivery driver is not obligated to help you bring the item(s) inside your home. If you request additional services from the freight carrier, you will be responsible for any additional charges from the freight carrier that result from your request. It may also be prudent to have someone available to assist in unloading and carrying your item inside.
Regardless of the delivery option selected,
you must inspect the overall quality of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed, etc. you should open that particular package to ensure the contents are in good condition and be sure to note any damage on the shipping carrier's paperwork.
If my order is being shipped via a freight carrier, how will I know when to expect it?
Once your order is shipped, you will receive a tracking number and a link to your freight carrier's website via email. You will be able to track your shipment from departure to arrival, so you will know its estimated arrival day. The carrier is instructed to contact you prior to delivery to inform you of the approximate delivery time.
What happens if I schedule a freight delivery appointment, but cannot make it?
Our Free Shipping policy covers only ONE delivery attempt per order. Any charges resulting from additional services requested from the shipping company will be the customer's responsibility. This includes "re-delivery" fees, "inside delivery" fees, "daily storage fees", etc.
If my order is being shipped via FedEx or UPS, how will I know when to expect it?
Once your order has been shipped, you will receive a tracking number via e-mail as well as link to the shipping carrier's website. You will be able to track your shipment from departure to arrival. Typically small package carriers will NOT contact you prior to delivery. Unless specified otherwise, packages will be sent without a signature required. If no one is home, it is the driver's responsibility to decide whether or not to leave it at the door or with a neighbor.
What happens if my order arrives damaged?
Although damage is exceptionally rare, it is VERY important that you inspect the overall condition of your packages BEFORE signing for the shipment. If any of the packages appears torn, damaged, crushed or you are concerned about the condition of any item, contact us immediately to report the incident. You should open the affected carton(s) and inspect for damage. Refuse any damaged products and accept the remainder of the order. Please note which item was damaged on the delivery receipt. If the entire order is damaged, refuse the whole shipment and write "DAMAGED - REFUSED" on the delivery receipt.
What happens if I discover damage AFTER the delivery personnel have left?
All "hidden" damages will require an evaluation by our Customer Service staff. Replacement parts may be available for the damaged item(s). A complete exchange for a new product may be available if you have the original packaging.
Please take digital pictures of the damaged item INSIDE the carton as it was discovered. Please be sure to take your pictures from at least 24" away so that any damage on the carton itself and the item inside the carton is clearly shown.
Email your pictures to info@220stores.com along with the best way for us to contact you. Once the damage is evaluated, we will do our best to get replacement parts or a new item to you as quickly as possible.
Will my order be taxed?
During the check-out process, we will automatically add any applicable state sales tax on orders shipped or delivered to addresses within Illinois.
Can I order from DVDOverseas.com and pick up the order at your warehouse?
Yes. You may select the "Local Pick-Up" option during checkout. Please note that our warehouse hours are M-F 10:00AM-6:00PM, but we will contact you by phone during order processing to schedule your pick-up appointment.
Can I cancel an order that has shipped, but that I have not yet received?
You can cancel an order that is in transit, however, you will be charged a 10% fee to cover outbound and return shipping costs and a 10% re-stocking fee.
Shipping Warehouse:
All shipments are FOB Origin / FOB Shipping Point. We operate several warehouses and it is possible that your order could be split between two warehouses resulting in two separate deliveries.
Shipping Miscalculations:
In the rare event that shipping charges are erroneously calculated due to a communications error, or any other cause, you will be contacted and the charges will be corrected.
Backorders:
If an item ordered is out of stock the order might be placed on backorder until the order can be shipped, and the customer will be notified via email. If there are multiple items it is possible that the order will be split and in-stock items will be shipped first, followed by backordered items once available. There are no additional charges for split orders due to backorders.
Third Party Delivery Delays:
We are not responsible for third party delivery delays, such as postal delays, UPS delays, weather delays, strikes, layoffs, or any delays that occur outside of our corporate organization. We will facilitate delivery of your package with our delivery partners, but since these partners are separate entities, we have limited control over their performance.
International Shipping Information - Outside United States
International Shipping Methods:
We offer international shipping to any global destination through UPS (where available) and the US Postal Service. The least expensive shipping method is USPS Priority Mail International. We also offer Express Mail International and UPS Worldwide (where available). We suggest that you select the method that suits your needs.
International Shipping Fees:
Shipping fees are calculated automatically when you place your order. The fees are depending on your preferred delivery method and the number of products ordered.
International Delivery Time:
Please allow at least 15 days for delivery. Average international delivery time is typically less than 15-days after your order is completed, but we ask that you allow additional time to compensate for any slowdowns within the postal service or customs inspections. We ask that you give us as much advance notice as possible to make sure we meet your delivery deadline.
Backorders:
If an item ordered is out of stock the order might be placed on backorder until the order can be shipped, and the customer will be notified via email. If there are multiple items it is possible that the order will be split and in-stock items will be shipped first, followed by backordered items once available. There are no additional charges for split orders due to backorders.
Third Party Delivery Delays:
We are not responsible for third party delivery delays, such as postal delays, UPS delays, weather delays, strikes, layoffs, or any delays that occur outside of our corporate organization. We will facilitate delivery of your package with our delivery partners, but since these partners are separate entities, we have limited control over their performance.